Refund Policy

At BuyBuddy.pk, your satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help. Please review our refund policy to understand your options.

1. Eligibility for Refunds

You may request a refund if:

• The item you received is defective, damaged, or not as described.
• You notify us of the issue within [Insert timeframe, e.g., 7 days] of receiving the product.
• The item is unused, in its original packaging, and accompanied by proof of purchase (e.g., receipt or order confirmation).

2. Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Custom or personalized products.
• Items purchased during clearance or sale events.
• Products that show signs of use, wear, or damage caused by the customer.

3. How to Request a Refund

To initiate a refund:

1. Contact us at [Insert email address, e.g., support@buybuddy.pk] or call [Insert phone number].
2. Provide your order details, proof of purchase, and a description of the issue.
3. Our team will review your request and guide you through the next steps.

4. Refund Process

• Once your request is approved, you may be asked to return the product.
• Refunds will be processed within [Insert timeframe, e.g., 7-10 business days] after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used during purchase.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the item was received in a defective or damaged condition.
• Please ensure that the item is securely packaged to prevent damage during transit.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account or payment method again.
• Contact your bank or payment provider, as it may take some time for the refund to be officially processed.
• If you’ve done all this and still haven’t received your refund, please reach out to us at [Insert email address].

7. Exchanges

If you prefer an exchange instead of a refund for a defective or incorrect item, please let us know, and we’ll assist you.

Contact Us

If you have any questions about our refund policy, feel free to contact us:

• Email: support@buybuddy.pk
• Phone: [Insert Phone Number]
• Address: [Insert Address]

We value your trust and strive to ensure a positive shopping experience with BuyBuddy.pk.